CCNA-certified technical support professional with hands-on experience across networking, R&D lab environments, Linux, virtualization and customer support.
I enjoy figuring out why something isn't working, testing the possible causes, and getting it working again. My experience spans customer-facing technical support and hands-on engineering lab work.
My background includes DNS, email, hosting, TCP/IP, routing and switching, Linux administration, VMware virtualization, hardware, cabling and lab infrastructure.
Customer-facing technical support for domains, web hosting and email. Troubleshoot DNS, hosting, WordPress, Plesk/cPanel, FTP/SSH, SSL, IMAP/SMTP and email authentication.
Supported R&D lab users and equipment across servers, networking and 5G test environments. Worked with VMware vSphere, physical devices, inventory, rack/cabling and IP/subnet changes.
Helped troubleshoot ICT equipment and supported users with technical issues while maintaining clear documentation.
TCP/IP · OSPF · BGP · EIGRP · VLANs · STP · LACP · DHCP · DNS · VPN · VoIP
RHEL / CentOS / Ubuntu · Windows Server · Active Directory · GPO · IIS · VMware
Wireshark · PuTTY · MobaXterm · SSH · RDP · TFTP · FTP · ICMP · TCP / UDP
Python · Bash · Ansible · APIs · PowerCLI · Docker · Kubernetes
Hands-on projects that helped me turn concepts into working systems.
Team project covering AD DS, DNS, IIS, file services, iSCSI, Veeam, Windows Admin Center and PowerCLI, with monitoring and support tooling.
Windows Server · Veeam · PowerCLIBuilt a Linux-based Nextcloud environment with RHEL, scheduled jobs and rsync for practical cloud file services.
RHEL · Azure · rsyncExplored local AI inference by deploying Llama.cpp on a RHEL environment and working through the supporting system setup.
RHEL · Linux · AIPersonal lab using Proxmox, OPNsense and a Windows Active Directory environment to practice virtualization, networking and administration.
Proxmox · OPNsense · ADValidated knowledge across routing, switching, IP services, security, wireless and network automation.
I'm open to opportunities in technical support, networking, lab support and junior network engineering across Canada.